Privacy Policy

Introduction

fr99 is committed to protecting the privacy and personal data of every user who accesses our online casino and sportsbook platform. This Privacy Policy explains in clear and plain English what personal information we collect from players in Bangladesh, how we use that information, with whom we may share it, and what rights you hold regarding your own data. Please read this document carefully before registering or placing any wager on fr99.

By accessing or using the fr99 platform — whether via a mobile browser in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

Personal Information We Collect

When you create an account or interact with fr99, we may collect the following categories of personal information:

• Identity data: full name, date of birth, and national identification details required for age verification (21+ only) and KYC compliance.
• Contact data: email address, mobile phone number, and city or district of residence within Bangladesh (e.g., Dhaka, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh).
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, Upay) and transaction reference numbers associated with deposits and withdrawals. We do not store full mobile banking PINs or passwords.
• Account credentials: username, encrypted password hash, and security question data. Passwords are never stored in plain text.
• Gameplay and transaction logs: betting history, game session durations, wager amounts in BDT, bonus usage records, and responsible gaming activity (self-imposed limits, time-out status).

Automatically Collected Technical Data

When you visit or use the fr99 platform, certain technical data is collected automatically by our servers and third-party analytics tools. This may include:

• Device and browser type, operating system version, and screen resolution.
• IP address and approximate geolocation (country and city level only).
• Referring URLs, pages visited on fr99, and time spent on each section.
• Cookie identifiers and session tokens used to maintain login state and personalise your experience.

How We Use Your Information

fr99 processes your personal information only for legitimate and clearly defined purposes. We use the data we collect to:

• Verify your identity and confirm that you are aged 21 or above, as required for access to online gambling services.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment partners, and maintain accurate financial records.
• Deliver our core gaming and betting services, including cricket, slots, live casino, and crash games, in a fair and technically stable manner.
• Communicate with you regarding account activity, security alerts, promotional offers, and responsible gaming updates — via email or in-platform notification.
• Monitor for fraud, problem gambling patterns, and suspicious transactions in order to protect both the platform and individual players.

When and With Whom We Share Data

fr99 does not sell, rent, or trade your personal information to any third party. We may, however, share limited data in the following strictly controlled circumstances:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket) solely for the purpose of completing your requested financial transactions. These providers operate under their own privacy and security frameworks.
• Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, to the extent required to operate games, confirm RNG fairness, and resolve disputes.
• Authorities or regulators if compelled to do so by applicable law, court order, or regulatory requirement. fr99 will notify affected users where legally permissible prior to any such disclosure.

Our Use of Cookies

fr99 uses cookies and similar tracking technologies to keep you logged in between sessions, remember your language preference, and collect anonymised analytics data that help us improve platform performance. Cookies do not contain personally identifiable financial information.

Most modern mobile browsers allow you to control or delete cookies through their settings menu. Please note that disabling essential cookies may affect the functionality of certain fr99 platform features, such as maintaining your login session or saving your in-game preferences.

How Long We Keep Your Data

fr99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and financial record-keeping obligations. Account data is typically retained for the duration of your active account plus a period of up to five (5) years following closure, to comply with anti-money-laundering and fraud-prevention requirements.

Once the retention period expires and there is no overriding legal basis for continued storage, your data is securely and permanently deleted or anonymised so that it can no longer be linked to you as an individual.

Technical Security Measures

fr99 applies industry-standard security practices to protect your personal and financial data. Our implemented safeguards include:

• SSL/TLS encryption on all data transmitted between your device and fr99 servers, ensuring that your login credentials, payment references, and personal details cannot be intercepted in transit.
• Access control policies that limit employee and contractor access to personal data on a strict need-to-know basis, with audit logs maintained for all access events.
• Regular internal reviews of data handling procedures and prompt response protocols in the event of any suspected data breach or security incident.

Rights Over Your Personal Data

As a user of the fr99 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of Access: you may request a full copy of the personal data we hold about you, at no charge, once per calendar year.
• Right of Rectification: if any personal information we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right of Erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes it was collected.
• Right to Withdraw Consent: where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Restrict Processing: in certain circumstances (e.g., where you contest the accuracy of data), you may request that we limit how we use your data while the matter is resolved.

We will respond to all valid data rights requests within 14 calendar days. For complex requests, we may extend this period by a further 14 days, with notification to you explaining the reason for the extension.

Third-Party Services and Payment Partners

The fr99 platform integrates with third-party services necessary to deliver a complete gaming and payment experience, including game providers, mobile payment operators, and analytics platforms. When you interact with these integrated services (for example, completing a bKash or Nagad transaction), the relevant third party may independently collect and process data under their own privacy terms. fr99 is not responsible for the privacy practices of third-party providers.

We recommend reviewing the privacy policies of bKash, Nagad, Rocket, and any other third-party service you use in conjunction with your fr99 account. Links to their privacy documents are available on their respective official websites.

Children and Minors — 21+ Policy

fr99 is strictly an adult platform. Our services are available only to persons aged 21 years or above. We do not knowingly collect, store, or process personal data from individuals under 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the relevant account. Parents and guardians who believe a minor may have accessed fr99 are urged to contact us immediately at [email protected].

Updates to This Policy

fr99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When a material change is made, we will update the 'Last updated' date at the top of this page and, where the change is significant, notify registered users via email or an in-platform notice.

Your continued use of the fr99 platform after any policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.