Terms & Conditions

1. Introduction

Welcome to fr99, Bangladesh's trusted online casino and sportsbook. These Terms & Conditions govern your access to and use of the fr99 platform, including all games, betting markets, promotions, and financial transactions conducted through our website at fr99.bio. By registering an account, logging in, or otherwise using our services, you confirm that you have read, understood, and agree to be legally bound by these terms in their entirety.

These terms apply to all users of the fr99 platform, including visitors, registered members, and VIP account holders. If you do not agree with any part of these terms, you must immediately cease using our services. fr99 reserves the right to update, amend, or modify these terms at any time, and it is your responsibility to review them periodically.

2. Eligibility & Age Verification

To register and use fr99, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. This is a firm minimum age requirement with no exceptions.
• You must be a natural person and not acting on behalf of a corporation, trust, or any other legal entity unless expressly permitted by fr99.
• You must not have previously been excluded or banned from fr99 or any affiliated platform for any reason.
• You must provide accurate, truthful, and complete information during registration and keep your account details up to date at all times.

fr99 reserves the right to request identity verification documents at any time. Failure to provide requested documents within a reasonable timeframe may result in account suspension or termination. Verification may include a government-issued photo ID, proof of address, and proof of the payment method used.

3. Account Registration & Security

Each player is permitted to hold exactly one account on fr99. Holding multiple accounts, whether under the same or different identities, is strictly prohibited and will result in the immediate closure of all associated accounts and forfeiture of any remaining balances.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. fr99 will never ask for your password via email, SMS, or any other channel. If you suspect unauthorized access to your account, you must notify fr99 support immediately at [email protected].

KYC Requirements

fr99 implements a Know Your Customer (KYC) process to ensure compliance with anti-money laundering standards and to protect our player community. As part of KYC, you may be required to submit:

• A government-issued photo identification document (National ID, passport, or driver's licence).
• A recent utility bill or bank statement as proof of current residential address (not older than three months).
• A screenshot or confirmation of the payment method used for deposits (e.g., bKash mobile number, Nagad account).

4. Deposits & Withdrawals

fr99 supports a range of payment methods tailored to the Bangladesh market. All transactions are processed in Bangladeshi Taka (BDT) and displayed using the ৳ symbol. Supported methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and Islami Bank mobile banking services.

Deposit Policy

Minimum deposit amounts and maximum deposit limits are displayed on the fr99 deposit screen and may vary by payment method. Deposits are generally credited to your account within minutes. fr99 does not charge a fee for standard deposits, but your payment provider may apply their own fees. Players are responsible for any charges levied by third-party payment processors.

Withdrawal Policy

Withdrawal requests are processed within 24 to 72 hours of submission, subject to completion of KYC verification. Withdrawals will only be made to the same payment method and account used for the most recent deposit, in line with anti-money laundering best practices. fr99 reserves the right to conduct additional security checks before approving any withdrawal that is deemed unusual or flagged by our fraud-detection system.

5. Bonuses & Promotional Terms

fr99 offers a range of bonuses and promotions to both new and existing players, including welcome bonuses, reload bonuses, and free spins. All promotional offers are subject to the following general conditions, in addition to any specific terms accompanying each individual offer:

• Bonuses are credited to your account only after the qualifying deposit has been successfully processed and confirmed.
• Each bonus carries a wagering requirement that must be fulfilled before any winnings derived from bonus funds can be withdrawn. The specific rollover multiplier is stated on each promotion page.
• Bonuses are non-transferable and cannot be exchanged for cash except as specified in the promotion's individual terms. Only one welcome bonus may be claimed per player, per household, and per device.
• fr99 reserves the right to cancel, modify, or revoke any promotion at any time without prior notice. Any attempt to abuse promotional offers — including, but not limited to, collusion, arbitrage, or systematic exploitation — will result in forfeiture of bonuses and potential account termination.

Free spins awarded as part of a promotion are valid only on the specified games and expire within the timeframe stated in the offer details. Winnings from free spins are credited as bonus funds and are subject to applicable wagering requirements.

6. Prohibited Activities

To protect the integrity of the fr99 platform and the interests of our entire player community, the following activities are strictly prohibited and constitute grounds for immediate account suspension, termination, and forfeiture of funds:

• Using automated bots, scripts, or any software designed to interact with the fr99 platform in a non-human manner.
• Engaging in money laundering, structuring transactions to avoid detection, or using fr99 as a conduit for illegal financial activity of any kind.
• Opening or operating more than one account, sharing account credentials with any other person, or allowing a third party to operate your account.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the platform's software to gain an unfair advantage over fr99 or other players.
• Using a VPN, proxy server, or any other technology to disguise your true location or identity while accessing fr99.

fr99 employs a dedicated fraud-detection and risk-management team that actively monitors accounts and transactions 24 hours a day, 7 days a week. Any account found in breach of these prohibitions will be immediately suspended pending investigation. fr99's decision in all such matters shall be final and binding.

7. Responsible Gaming

fr99 is committed to promoting responsible gaming among all users. This platform is strictly for adults aged 21 and above. 21+

We encourage all players to set personal deposit limits, session time limits, and loss limits through their account settings. If you believe your gambling habits are becoming problematic, please use our self-exclusion tools or contact our support team at [email protected] for assistance. Gambling should always remain an enjoyable leisure activity — never chase losses, and never gamble more than you can afford to lose.

fr99 fully supports the principles outlined on our dedicated Responsible Gaming page. We may initiate a mandatory cooling-off period or account review at any time if our systems detect patterns of behavior consistent with problem gambling, including unusually large deposits, rapid consecutive losses, or sudden drastic increases in bet size.

8. Intellectual Property

All content on the fr99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of fr99 or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, display, transmit, or otherwise exploit any content from the fr99 platform for commercial or public purposes without obtaining prior written consent from fr99.

The fr99 brand name, logo, and all associated trademarks are the exclusive property of fr99 and may not be used without prior written authorization. Any unauthorized use of our intellectual property constitutes an infringement and may expose the infringing party to civil and criminal liability.

9. Privacy & Data Handling

fr99 collects and processes personal data in accordance with our Privacy Policy, which is available at fr99.bio/privacy-policy. By using our platform, you consent to our collection, use, and disclosure of your personal information as described in that policy. We collect information such as your name, contact details, payment information, device identifiers, and gameplay activity for the purposes of account management, fraud prevention, regulatory compliance, and service improvement.

fr99 does not sell, rent, or trade your personal information to unrelated third parties for their marketing purposes. Data may be shared with trusted service providers operating on our behalf (such as payment processors and identity verification services), subject to strict confidentiality obligations. You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

10. Limitation of Liability

To the fullest extent permitted by applicable law, fr99, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or other intangible losses — resulting from your use of, or inability to use, the fr99 platform or its services.

fr99 makes no warranty or representation, express or implied, that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. While we take all reasonable steps to maintain service availability, scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect platform access. fr99 will not be liable for any loss or damage arising from such interruptions.

11. Amendments to These Terms

fr99 reserves the right to amend, update, or replace these Terms & Conditions at any time and without prior notice. Changes take effect immediately upon publication on the fr99 website. It is your sole responsibility to review these terms on a regular basis. Continued use of the fr99 platform after any modification constitutes your unconditional acceptance of the revised terms.

Where a material change to these terms is made, fr99 may — at its discretion — notify registered players via email or an in-platform notification. However, the absence of such notification does not affect the validity or enforceability of the amended terms.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable to online gaming and digital commerce in the jurisdiction in which fr99 operates. Any dispute arising out of or in connection with these terms — including any question regarding their existence, validity, or termination — shall first be submitted to fr99's internal dispute resolution process. Players may contact our support team at [email protected] to initiate a formal complaint. If the matter cannot be resolved internally within 30 days, both parties agree to seek resolution through mediation or arbitration before pursuing any other legal remedy. fr99 aims to handle all complaints fairly, transparently, and in a timely manner consistent with Bangladesh Standard Time (BST, UTC+6) business hours.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your fr99 account, our support team is available to help you around the clock. We are committed to responding to all enquiries promptly and professionally.

Email us at: [email protected]