Responsible Gaming

fr99 is committed to a safe, fair, and responsible gaming environment for all players in Bangladesh. Your wellbeing always comes first.

Our Commitment to Responsible Gaming

At fr99, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. We are fully committed to providing every player in Bangladesh with the tools and information they need to stay in control of their gaming activity at all times.

Responsible gaming is not just a policy at fr99 — it is a core value woven into every part of our platform. From the moment you create an account, you have access to a suite of protective tools designed to help you set personal limits, take breaks when needed, and seek support should gambling ever begin to feel out of control. We serve an adult audience (21+) and take our duty of care seriously.

21+ Only. Gambling on fr99 is strictly for adults aged 21 and above. We actively prevent underage access and reserve the right to request age-verification documents at any time. If you know a minor who may be accessing gambling services, please contact our support team immediately.

💰 Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a planned budget.

⏱️ Time-Out Tools

Take a short break of 24 hours, 7 days, or 30 days whenever you feel you need to step away.

🚫 Self-Exclusion

Request a long-term self-exclusion of up to 5 years if gambling is seriously impacting your life.

📊 Activity Tracker

Review your full betting and deposit history at any time through your account dashboard.

🔒 Account Security

SSL encryption and two-factor authentication protect your account and personal data at all times.

🆘 24/7 Support

Our support team is available around the clock to assist with any responsible gaming concern you may have.

Understanding Deposit Limits and Budget Control

One of the most effective ways to maintain responsible gaming habits is to set clear financial limits before you start playing. fr99 gives you full control over how much you deposit into your account:

Daily deposit limit — set a maximum amount you can deposit within any 24-hour rolling period.
Weekly deposit limit — control your spending across a full seven-day window.
Monthly deposit limit — plan ahead and set a cap for the entire calendar month.

Limits can be lowered immediately. An increase to an existing limit takes effect only after a mandatory cooling-off period, giving you time to reconsider. Contact our support team via the email address in the footer to set or change your limits.

Self-Assessment: Is Gambling Affecting You?

Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Ask yourself the following questions:

Do you gamble with money meant for rent, food, or bills?
Do you feel restless or irritable when trying to stop or cut back on gambling?
Have you lied to family or friends about how much time or money you spend gambling?
Do you chase losses by continuing to gamble after a losing session?
Has gambling ever caused significant financial hardship, relationship problems, or work difficulties?

If you answered yes to two or more of the above questions, we strongly encourage you to use our time-out or self-exclusion tools, or contact our support team immediately. Help is always available — you are not alone.

Responsible Gaming — Frequently Asked Questions

How do I set a deposit limit on fr99?

You can set or adjust your deposit limit by contacting our support team at [email protected]. Specify whether you want a daily, weekly, or monthly limit. Reductions take effect immediately; increases require a cooling-off period before activation.

What is self-exclusion and how do I request it?

Self-exclusion is a formal request to block your account from all gambling activities for a defined period — typically between 6 months and 5 years. To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request'. Your account will be suspended within 24 hours and you will not be able to reverse this during the exclusion period.

Can I take a short break without permanently closing my account?

Yes. fr99 offers a time-out feature that lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out your account is temporarily frozen — you cannot log in, deposit, or place bets. Contact support to activate a time-out at any time.

How does fr99 prevent underage gambling?

fr99 enforces a strict 21+ age policy. All new accounts undergo identity verification during registration. We may request official ID documents at any stage of your account lifecycle. Any account found to belong to a person under 21 will be immediately suspended and all funds returned after a full review.

Where can I find help if gambling becomes a problem?

If you feel that gambling is negatively affecting your life, please reach out to fr99 support at [email protected]. You can also speak to a trusted friend or family member. International helplines such as Gamblers Anonymous and similar support networks offer free confidential counselling for problem gamblers and their families.

Getting Help and Contacting Support

If gambling is becoming a source of worry for you or someone close to you, fr99's support team is available 24 hours a day, 7 days a week, 365 days a year. Our responsible gaming specialists are trained to listen without judgment and to guide you toward the right tools and resources.

You can reach our team at any time by emailing [email protected] (plain text — not a clickable link). We aim to respond to all responsible gaming inquiries within 2 hours during standard Bangladesh Standard Time (BST, UTC+6) business hours, and within 12 hours at all other times.

Remember: gambling is meant to be fun. The moment it stops being fun, it is time to take a break. fr99 will always support you in making that choice — no questions asked, no penalties applied.

Ready to Play Responsibly?

Enjoy cricket betting, slots, and live casino on fr99 — Bangladesh's trusted platform. Always play within your means.